Hanoi Pearl Hotel

Hanoi... Where to begin... We had about 5 days in Hanoi but 2 of them were set aside for a Ha Long Bay Cruise. So Hanoi was fairly short and sweet. This hotel is located in the "old" part of Hanoi. If you are looking to be in the middle of brief glimpses of this city, this is a great location. Just a block and a half from Hoan Kiem Lake. An easy walk with a promenade encircling the entire lake. Ngoc Son Temple is in the lake and easily accessible. There are a million restaurants and trinkets and trash shops all around. The ENTIRE staff at the hotel were wonderful and warm. Helpful in every facet. English was pretty well understood. Breakfast buffet was large, hot and definitely something for everyone. Ate in the restaurant one evening. Very good. Rooftop bar was great. Extremely nice and cozy with views of the lake. We had a Terrace Suite. Large room, 1-1/2 bathrooms and a true terrace with a ton of space. Not state of the art hotel, but extremely clean, friendly and accommodating.

Everything was great. The room was clean and quiet, the breakfast yummy, and the location convenient. The staff: Clark, Rachel, and Harvey were all courtious and helpful. My only regret is I can't remember everyone's name because they were all so kind to me. I will 100% stay again if I am back in Hanoi, I felt like I got an excellent deal for the price

Wonderful staff and Great location! The Hanoi Pearl Hotel is in an excellent location in the old quarter, 02 minutes walking distance to Hoan Kiem Lake. We had a comfortable stay at Hanoi Pearl Hotel. We booked for 06 nights and the room was spacious with a view, clean and provided us with the amenities we needed. The staff were amazing, accommodating and very helpful from the time we checked in. Cyan at the front desk welcomed us and briefed us polices politely. Also, Clark and Harvey always showed their willingness and were helpful. All the staff had a smile and took the time and effort to remember our likes and routines. One day, the room TV had an issue and the MT guys attended promptly to fix. There was a wide variety of food options for the breakfast buffet, which was lovely, and the staff in the restaurant were super attentive. The restaurant manager always ensures that we have food to meet our requirements, including making our coffee during breakfast. We had dinner a couple of nights in the same restaurant to experience Vietnamese cuisine, and all the dishes were excellent. Ms. Tha’s (hope the name is spelt correctly) service was excellent and spot on. She was very attentive and took care of us. The whole experience has made our trip to Vietnam one to remember. I would highly recommend this Hotel. Thank you

Location, room cleanliness, service staff from front desk to house keeping excellent

The staff were extraordinary! We arrived and were surprised to see our room decorated with a lovely letter and cake to celebrate our honeymoon. The breakfast was great with a hot station for eggs available & a great Bahn mi and Vietnamese coffee station outside on the patio. We really enjoyed having breakfast then sitting outside people watching with our Vietnamese iced coconut coffees. The room was great (No view but we knew this when we booked), large enough for both of us to move around comfortably & the bed was more comfortable than my one at home! The location was perfect, one street back from the Hoan Kiem lake, less than 2min walk, and on a street with plenty of coffee shops, Pizza and spas for massages & manicures etc, laundry service, The Note Cafe etc. The hotel also has a great sky bar with really good happy hour deals for beer, wine and cocktails.